Nicole Smith doesn’t just resolve workplace conflict, she plants seeds for something better. With a Master’s in Dispute Resolution and over a decade of field experience, from government negotiations in the Northwest Territories to conflict mediations across Canada, Nicole’s approach balances structure and empathy.

For Nicole, conflict management isn’t just about policies and processes. It’s about building trust, modeling emotional responsibility, and equipping people with tools they’ll carry long after she’s gone. Known for making people feel heard in even the toughest of conversations, her work is rooted in the belief that conflict doesn’t have to be disruptive, it can be transformative.

Nicole envisions a workplace culture shift across the province: one where early intervention is the norm, not the exception. She’s building a more compassionate future for New Brunswick’s workplaces, one conversation at a time.